No, I don't actually think that this is a 5-star game, but I play it so much that you'd think I do.

Pros:
+ Very polished in terms of character models, sound and visual effects, artwork, animation, etc.

Cons:
- Not very polished in anything else:
- Map design is generally pretty poor, as I am unsure anyone likes most maps apart from King's Row and Lijiang Tower
- Hero balance is even poorer because they cannot make up their mind if they want to be a casual or competitive game, so it ends up being neither
- Hero designs (referring to their kits) have become increasingly uninspiring and over-tuned, and they keep creating characters that exacerbate existing chronic issues (i.e. burst healing and damage, tank counter-picking, ultimates with limited counterplay potential, and the list goes on)
- Monetization
- Souvenirs (who asked for these, and does anyone even use them?)
- Over-promising and under-delivering (sometimes never-delivering)
- Could not balance 6v6 so they tried to mask it by forcing 5v5 and called it Overwatch 2
- The general player base is miserable and therefore makes everyone else miserable

Overall, I think most people still playing Overwatch are here because at its best, it is a game unlike any other. Unfortunately, it has not been at its best for years now, and the negativity surrounding the game is a direct result of the developers' lack of transparency, poor treatment of its communities (pros, streamers, competitive players, and casuals), and inability to understand the fundamental potential of their own game.

DISCLAIMER: This review is incomplete. I will update it upon finishing with my final thoughts.

Pros:
+ Story and dialogue is honestly pretty cringey but in a cute and refreshing way (usually)
+ Combat feels nice and melee combat in particular is comparable to other Ubisoft titles
+ Exploration is enhanced by the beautiful and colorful scenery throughout the game

Cons:
- This game feels like AC Odyssey and BotW had a baby, but it definitely doesn't feel nearly as polished or satisfying as either of those titles, and I personally found it challenging to refrain from comparing it to both at times

DISCLAIMER: This review is incomplete. I will update it upon finishing with my final thoughts.

Pros:
+ Artwork is beautiful, especially the character designs
+ Combat has quite a bit of depth that feels very customizable and challenging to master
+ Starting cast of 8 characters is overwhelming in terms of story and characterization, but it's also very fun to have all 8 to utilize from the beginning; experimenting with lineups and play-styles from the start is exciting

Cons:
- Speaking strictly from the Switch, the game feels poorly optimized, like the extreme input lag in certain menus, and controls overall could feel more responsive, which is a pretty major gripe in a game that is $40 USD MSRP