I love it when games blend narrative with gameplay and this game does so perfectly. I'd say when you look into every detail of the game, you'll come to the same conclusion; it's one of the best written games in the industry.
Not that it's faultless. I think Toby's way of writing romance is a bit juvenile - which is weird because there are parts of the game that clearly show he knows how people tick. Eh, nothing's perfect.