I'm going to admit I had absolutely zero expectations about the story mode. At best it was going to be a pivot into a worse version of Destiny. Something I think only barely worked in favor of a game made from the ground up to be as opposed to a purely pvp game being molded into. So, on some level I do understand them wanting to drop the focus on what the game was actually made to be... but not after advertising Overwatch "2" as a product with PvE story coming down the line and also pre-orders for said content... then you charge for the scaled back story content for extra salt in the wounds.
I'm not going to lie to you here though, I'll still be playing. If only because I already have a squad of friends I play with. Would I recommend it to new players though? Hell no! The amount you would have to pay just to get a decent amount of skins, emotes, voice lines, etc (which do effect my enjoyment playing a character) is ridiculous. On that note, I don't really think loot boxes were that bad unless you have a gatcha gambling addiction. I found it really easy just to log on 5-10 hours a week and get a decent collection of stuff without throwing additional money into the machine. Now I feel like you gotta work double the amount just to unlock whatever new character is in the free tier of the battle pass... in a game counter character picking (remember when the new characters were free for exactly this reason??)
...Oh, and there's a large swath of allegations within Activision I'm sure you're all aware of and don't need me to help determine where you stand on and how you choose to support them financially.